Prime Writings - General Rules and Definitions
The following information constitutes the agreement between Prime Writings and you as a user who is willing to establish a connection to the Internet service known as Prime Writings.
By choosing to use the services of Prime Writings you as a client automatically agree to concent with all of the conditions of this Agreement. In order to be an authorized user of the services provided by Prime Writings a client shall agree to accept by the provisions stated in this Agreement. The client is solely responsible for the Prime essay services use as well as for ensuring the full compliance with all the provisions of this Agreement.
The right of changing, removing or adding of the portions of the Agreement in sole discretion is reserved by Prime Writings. In this case a client will be notified about the changes introduced by the service, which will be posted on the website of Prime Writings or sent to the client's e-mail.The changes will become effective instantly upon notice to the client.
Custom essays and term papers are to be used as models for your own writing efforts. The client shall not submit custom papers for any type of credit without proper citation. The client obliges to use any information,content, or material, found on Prime Writings solely for non-commercial and legitimate purposes. All materials placed at the website of Prime Writings are protected by the proprietary and intellectual property rights, trademark, and copyright laws which are owned and controlled by Prime Writings.
International copyright laws as well as the laws of the US scale are applied to protect Prime Writings. A proper citation shall be made in order to submit the papers from Prime Writings for any type of evaluation and credit. The policy of Prime Writings service does not recognize any kinds of plagiarism hereby should not be engaged in any cheating activity.
By using the services of Prime Writings the client automatically agrees upon defending and indemnifying Prime Writings from and against all expenses (including legal costs and attorneys' fees), liability and claims that may arise out of your neglecting of any provisions of the Agreement or inappropriate use of the services provided by Prime Writings.
Notices between Us
The notice will be posted on the site primewritings.com or sent directly to the e-mail provided by the client.
Prime Writing keeps the right to terminate any paid order at its own decision. Nevertheless the client is guaranteed to get a notification containing the reasons of this termination before a full refund is issued.
The client receives the guarantees that the order will be performed in a reasonable accordance with the instructions set by the client in the order form. The client shall not change these instructions after the completion of the order and after its deliverance. In case if the requirements are not met at the order time the paper will be revised or rewritten without any fees and additional charges if the client addresses Prime Writings support service in a 48 hours time from the moment of receiving the paper. Any requests for the revision after a 48 hours period will not be considered further.
As the output of Prime Essays can be easily reproduced all the sales are guaranteed to be final.
This Agreement and any posted rules on the site established by Prime Writings constitute the entire agreement of the parties with respect to the subject matter hereof.
- In case we fail to meet any of Client’s order requirements or do not deliver the paper within the stated deadline or in case the Client is double charged because of processing error, we will provide him/her a full refund.
- The Client is given 14 days for paper approval. The timeframe provided for approval starts the moment the last version of the paper is uploaded to Client’s personal account and/or the moment order deadline expires. Once the approval deadline passes, the paper is considered approved.
Points to consider before you approve the paper:
- The Client is entitled to a full refund if:
- A payment error occurred (double charge, identical orders, etc.). The Client has to report this to customer support at once. 100% money back guarantee is only provided in case no writer has been appointed to work on the order.
- We cannot find a writer with the expertise required to complete the order.
- The Client does not need the paper because it was not sent to him/her by the set deadline. If that is the case, the customer does not receive the paper and must not use any materials he/she received before regarding this paper (this is not applicable to revisions). Sending the paper for revision implies that it meets requirements overall and only minor amendments are needed. In case the Client asks for revision of the order, he/she cannot receive a 100% refund.
- The Client is eligible for a 70% refund if:
- Less than half of the given timeframe has passed and the writer has been appointed.
- The writer has already begun working on the order and therefore should receive payment for it.
- The Client is entitled to a 50% refund if:
- More than half of the given timeframe has passed and the writer has been assigned to work on the order.
- We cannot find a suitable writer to revise the paper.
- In case the customer does not get his/her paper within the set deadline, the price of the order is recalculated according to timeframe the paper was delivered within. For example, if the Client required the paper to be sent to him/her in 8 hours and we delivered it in 12 hours, the Client will be refunded the difference between the payments (this is not applicable to revisions).
- Primewritings.com recognizes that there are circumstances under which the order must be annulled. In such cases full refund is provided at any time, provided that the order has not been completed and/or the finished paper has not been sent to the customer. If the order is annulled, money will be transferred to the initial payment account during 5-7 business days from the moment of order annulment claim.
- Primewritings.com processes refund claims on a case-by-case basis since each request has specific reasons. Once the customer submits a refund claim, it is instantly forwarded to our Quality Control Department for consideration. Their findings are then compared with Client’s claims, and appropriate corrective measures are taken. The Client must submit refund request within 14 days after he/she downloads electronic copy of the paper.
- In case the Client wants to receive his/her money back due to some mistakes or inconsistencies with the initial requirements, the paper quality is appraised by our Quality Control Department. The amount of money refunded is proportionate to the percentage of mistakes and irrelevant content found in the paper.
- At Primewritings.com the Client can use different means of contact (such as telephone, email, live chat and account message board) to communicate with the writer working on his/her order and customer support agents. Customer Support Center at Primewritings.com can be reached using any of these media 24/7. They will assist the Client with any inquiries and refund claims. However, if the customer does not submit such a request via any of the above-mentioned means within 14 days after he/she receives the paper, Primewritings.com is under no obligation to examine said request.
- In the event that the paper is not delivered on time because of unpredictable occurrences from the side of Primewritings.com, the Client is guaranteed reimbursement in the form of a discount or credit that may be used when placing the next order at Primewritings.com. Please note that delivery issues cannot be considered a reason for refund request.
- All annulment and refund requests are to submitted by sending an email to the Customer Support Center or via the Messaging System. In case the paper was delivered to the Client after the set deadline or the Client is not content with the paper, he/she may for a full or partial refund. The Company considers all requests on a case-by-case basis and approval or disapproval of these requests is at the discretion of the Company.
- In case the Client asks for refund because of unsatisfactory quality of the paper, he/she must substantiate his/her claims by solid reasons and provide examples. Once a detailed description of inconsistencies is provided, the Client’s request is forwarded to the Quality Control Department for further analysis and approval of the request. The Client can also be asked to send some additional proofs for his/her claims. Quality Control Department has the right to deny Client’s request for refund in case the above-mentioned reasons and documents are not submitted along with the refund inquiry.
- Should a 100% refund be given or the order become unpaid when relevant services have already been provided, the Company holds full authorship for the completed paper and has full right to share, resell, and deliver it to the third parties. If that is the case, the Client does not have the right to use the paper for any purpose.
- The Company bears no responsibility for wrong usage of research material contained in the paper by the Client or for failure of the latter to learn this material. The Company does not issue a refund if the Client gets a low grade.
- In case the Client placed the order by mistake, he/she can call it off and receive 100% refund provided that writer has not been assigned yet. Should the Client decide to annul the order when the writer has been appointed and has started working on it (conducting research, composing drafts, corresponding with the Client, etc.), the Client is only entitled to partial refund. Since the writer must be paid for the amount of work already done, Quality Control Department investigates every case and determines the percentage of the partial refund.
The Company retains the right to revise, amend, modify or otherwise change any clause of the current Agreement. By the continued use of services rendered by the Company, the Client explicitly agrees to be bound by any following revision, amendments, modifications or other changes made herein. It is the Client’s obligation to check this Agreement for changes on a regular basis. Any changes are recorded in this section of the website.
No refund is issued:
- Checking the Messaging System. The Messaging System is a convenient and simple means of communication. The Client should regularly check his account for messages and updates from the Writer and/or Customer Support Center. The Client should also immediately address all questions and concerns of the Writer and provide additional instructions when needed via this interactive system. Failure or neglect to do so is not considered a solid reason for refund request. If the Client does not understand how the Messaging System works, he/she may contact Customer Support Center at any time for instructions or assistance.
- If the paper was delivered within the set deadline, the Company bears no responsibility for Client’s failure to download the paper. The Client will still be charged for the services provided, and no refund is issued at this point in order for the Writer to receive payment for the completed work.
In case of charge back, customer receives a call and notification via email and messaging system asking to cancel the charge back. If customer believes that order is of poor quality, we guarantee full refund on this stage in case Quality Control proves that the order does not meet the requirements. In order to cancel the charge back and receive a refund, customer has to contact the bank and ask them to cancel the chargeback application. As soon as we get confirmation of chargeback cancellation, full refund is issued on the purchase. In case customer does not reply, within 2 days he/she receives one more notification where we offer to cancel the charge back again. If customer agrees, on this stage he/she is offered 50% refund. In case customer ignores all the notifications and takes no action to cancel the chargeback, we will have to terminate our cooperation. Besides, fraudulent activity customer practiced with us will negatively influence his/her possibility to order from other companies in future.
In case the customer comprehends that the order is placed mistakenly, he or she can cancel it and get 100% money back guarantee if the writer has been not assigned or order cancellation form is sent within 20% of the initial time frame which is no more than 14 days. The customer can receive full refund for order with deadline which is longer than 14 days in case he/she applies for order cancellation over a period of 4 days.
If the customer wants to cancel the order but the writer has been assigned and started to work on it, he/she may receive only a partial refund. The sum for such a refund will be defined according to the time which is left till the end of the order completion but a partial refund cannot exceed 75% of the total order price.